Refund policy

14-Day Return and Refund Policy

We want you to be completely satisfied with your purchase. You may request a return within 14 days after your order has been delivered.

To start a return, please email us at tomfl@gmail.com within the 14-day return period. Please include your order number, the reason for the return, and clear photos or videos when reporting a product problem.

Eligibility for Returns

For non-defective returns, the product must be unused, undamaged, and in its original condition. It must be returned with its original packaging, accessories, charging equipment, manuals, protective materials, and any other items included with the order.

For hygiene and safety reasons, products showing signs of personal use may not be eligible for a non-defective return. This restriction does not affect products with a confirmed manufacturing defect or functional quality problem.

Defective, Damaged, or Incorrect Products

If your machine arrives damaged, defective, does not function properly, or is different from the product you ordered, please contact us at tomfl@gmail.com.

Please provide:

  • Your order number
  • A clear description of the problem
  • Photos or videos showing the issue
  • Photos of the packaging and shipping label, when applicable

For a confirmed manufacturing defect, functional machine problem, shipping damage, or incorrect item sent by us, the seller will cover the reasonable return shipping cost. We will provide return instructions and, when applicable, a prepaid return label.

Non-Defective Returns

If you return an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping cost.

We recommend using a trackable shipping service. We are not responsible for returned packages that are lost or damaged before reaching the designated return address.

Return Authorization

Please do not return a product before receiving return authorization and the correct return address from us. Unauthorized returns, freight-collect shipments, or products sent to an address not provided by us may be refused or delayed.

Non-Returnable Situations

A return may be refused if:

  • The return request is submitted more than 14 days after delivery
  • The product has been damaged through misuse, neglect, accidents, or improper maintenance
  • The product has been modified, disassembled, or repaired without authorization
  • Parts, accessories, packaging, or included items are missing
  • A non-defective product shows signs of personal or professional use
  • The product shows normal wear and tear rather than a manufacturing defect

Return Inspection and Refunds

After an authorized return is received, we will inspect the product and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Your bank, credit card company, or payment provider may require additional time to process and post the refund.

We do not charge an additional restocking or refund processing fee for approved returns.

Exchanges and Replacements

When a product has a confirmed defect, shipping damage, or fulfillment error, we may offer a replacement, exchange, repair, or refund, depending on the circumstances and product availability.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at tomfl@gmail.com. We cannot guarantee cancellation after an order has entered processing or has been shipped.

Contact Us

For return, replacement, or refund assistance, contact:

Email: tomfl@gmail.com