Shipping policy
Shipping Policy
Free Shipping Within the United States
We provide free standard shipping on orders delivered within the United States. U.S. orders are fulfilled and dispatched from our U.S. warehouse.
Order Processing Time
Orders are generally processed within 72 hours after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day. During holidays, promotions, or periods of unusually high order volume, processing may take slightly longer.
Estimated Delivery Time
After an order has been dispatched, estimated delivery within the United States is 8–12 days.
Processing time and delivery time are separate. The estimated delivery period begins after the package has been shipped, not on the date the order was placed.
Delivery dates are estimates and cannot be guaranteed. Delays may occur because of carrier operations, severe weather, public holidays, address problems, service interruptions, or other circumstances outside our reasonable control.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout. Please allow 24–72 hours after shipment for tracking information to appear or update in the carrier’s system.
Shipping Address
Please verify that your name, street address, apartment or unit number, city, state, ZIP code, email address, and telephone number are correct before submitting your order.
If you discover an address error, contact us immediately at tomfl@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Customers may be responsible for reshipping costs when a package is returned or undeliverable because of an incorrect or incomplete address supplied during checkout.
Delayed or Missing Packages
If your tracking information has not updated for an extended period or your package has not arrived within the estimated delivery period, please email tomfl@gmail.com with your order number.
We will help investigate the shipment with the carrier. A package is not considered lost until the carrier completes its investigation or confirms the loss.
Damaged Packages
If your order arrives visibly damaged, please keep the product, shipping box, packaging materials, and shipping label. Contact us promptly and provide clear photos or videos so we can assist you.
Contact Us
For questions about processing, shipping, tracking, or delivery, contact:
Email: tomfl@gmail.com